This Returns Policy applies to online purchases of products from DRC Auto Elec and 4×4 via our online stores (drcauto.com.au), in addition to and subject to your rights under the Australian Consumer Law.
Before making a purchase, please read this Returns Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order. To the extent there is a non-excludable term, the provisions of the non-excludable term shall prevail in relation to this Returns Policy, to the extent of that inconsistency.
Your rights to repair, replacement, refund, order cancellation or return are as set out in and are in accordance with the terms, this Returns Policy, and to the extent applicable, any requirement proscribed by law (including the Australian Consumer Law).
We aim to process any requests for refund, repair, replacement or order cancellation within as soon as reasonably practicable, subject to any requirements by law.
If you wish to speak to us further about this Returns Policy or about any return, repair, replacement, refund, order cancellation, please email us at sales@drcauto.com.au.
Products Damaged During Delivery
If the product you ordered has been damaged during delivery, then you must email us at sales@drcauto.com.au within 14 days and include photos of the damage.
DRC Auto Elec & 4×4 will arrange to repair or collect the damaged product and replace it with an equivalent Product, or to refund you the purchase price, provided that you have contacted us within 14 days from the date of receipt of the Product (or if a lesser period is proscribed by law, that lesser period).
Products Faulty or Not Operating as Per Manufacturers Specifications
If the product you ordered is faulty or not operating as per manufacturer specifications, then you must email sales@drcauto.com.au within 14 days and include photos or videos highlighting the issue.
DRC Auto Elec & 4×4 will either arrange to repair through the manufacturer, or collect the damaged product and if required, replace it with an equivalent product, or to refund you the purchase price, if you have contacted us within 14 days from the date of receipt of the Product (or if a lesser period is proscribed by law, that lesser period).
Exceptions for Return & Refund
To the extent permitted by law, and subject to the Non-Excludable Terms, we may refuse to allow a repair, replacement, refund, order cancellation or return request by you in relation to a Product purchased by you if:
(a) DRC Auto Elec & 4×4 had to custom order the product
(b) You had a change of mind
(c) You misused the said product in a way which caused the problem the subject of the request
(d) The said product has been installed incorrectly or has been modified
(e) The said product is in a ‘used’ condition
(f) You knew or were made aware of any problem/s with the product before you purchased it
(g) Damage to the said product occurred during your own handling and transportation of the goods
(h) If the Product consists of a service, where you asked for a service to be done in a certain manner, or you asked for services in the form of alterations to a product, against our advice, or you were unclear about what you wanted
If we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it is established that you are not entitled to a repair, replacement, refund, order cancellation or return under this clause or the law, then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the returned Product.
DRC Auto Elec & 4×4 also reserves the right to apply or alter an exception.
How to Return Products
To be eligible for a repair, replacement, refund, order cancellation or return, you must contact us via email at sales@drcauto.com.au within 14 days from purchase, including your order number and any other necessary supporting documentation.
Where a refund is payable, it will be refunded in the same form as the original purchase or to the same account or credit card used to make the original purchase. We will endeavour to process your refund within 14 days from date of confirmation if we agree to pick up the products. If we have not agreed to pick up your products, we reserve the right to withhold the refund until we receive the products or have sufficient evidence that you have sent the products to us.
DRC Auto Elec and 4×4 will cover the cost associated with the return:
(a) If a Product you have purchased fails to meet one or more Consumer Guarantees under the ACL or you have rights under a Non-Excludable Term, we shall bear any cost of shipping the said Product (the Returned Product) back to us, as well as any cost of shipping any replacement Product to you.
(b) If the Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and it is believed by you (acting reasonably) to be eligible for a repair, replacement, refund, order cancellation or return under the terms of this Returns Policy, the ACL or a Non-Excludable Term, then we will provide the option to organise the postage, shipping, transportation or collection of the Returned Product, at our cost which will then be deducted from the refund.
You will be responsible to cover the cost associated with the return:
(c) If you ordered incorrectly and/or wish to replace with a different product. The Returned Product(s) must be packaged securely in its original packaging, not used, not assembled, with all original items including any accessories and manuals included. The goods must not be damaged during your time of possession, up until DRC Auto Elec & 4×4 receives the product. You are to pay for return shipping cost, irrespective of any promotional offers taken up at the time of purchase.
(d) If the Returned Product isn’t eligible for a repair, replacement, refund, order cancellation or return under the terms of this Returns Policy, the ACL or a Non-Excludable Term.